Privacy Policy

Last updated: January 2026

1. Introduction

Eigen Tactile Pty Ltd ("we", "us", "our") is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect the following personal information:

  • Name, email address, phone number, company name, and ABN (when you register or contact us)
  • Billing and delivery address (when you place an order)
  • Payment information (processed and stored securely by Stripe — we do not store card details)
  • Usage data including IP address, browser type, and pages visited

3. How We Use Your Information

We use your information to:

  • Process and fulfil orders
  • Send order confirmations and delivery updates
  • Respond to enquiries and provide technical support
  • Send relevant product updates and news (only with your consent)
  • Improve our website and services
  • Comply with legal obligations

4. Disclosure of Information

We do not sell or rent your personal information to third parties. We may share information with trusted service providers (such as payment processors and delivery companies) solely to fulfil your orders. These providers are required to protect your information in accordance with Australian privacy law.

5. Data Security

We implement industry-standard security measures including SSL/TLS encryption, secure password hashing, and access controls. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

6. Access & Correction

You have the right to access and correct your personal information. Log in to your account to update your details, or contact us at [email protected].

7. Cookies

Our website uses essential cookies for authentication and session management. We do not use third-party advertising or tracking cookies.

8. Contact

For privacy enquiries or complaints, contact us at [email protected].