Delivery Policy
Last updated: January 2026
Dispatch
Orders placed before 12:00 PM AEST on business days are typically dispatched the same day. Orders placed after 12:00 PM or on weekends/public holidays will be dispatched the next business day. You will receive a tracking number via email once your order has been dispatched.
Delivery Timeframes
Estimated delivery times are from the date of dispatch. Times are indicative only and may vary during peak periods or due to carrier delays.
| Delivery Zone | Estimated Time | Notes |
|---|---|---|
| Melbourne Metro | 1–2 business days | Free shipping on orders over $500 |
| Victoria Regional | 2–4 business days | Standard freight rates apply |
| Sydney / NSW | 2–3 business days | Express available |
| Queensland | 3–5 business days | Standard freight rates apply |
| South Australia | 3–5 business days | Standard freight rates apply |
| Western Australia | 5–8 business days | Remote surcharge may apply |
| Northern Territory / Tasmania | 5–10 business days | Remote surcharge may apply |
Freight for Large Orders
Large or heavy orders (typically over 50kg or pallet quantities) will be shipped via our freight partners. Freight quotes will be provided at checkout or by contacting us directly at [email protected].
Free Shipping
Free standard shipping is available on orders over $500 (exc. GST) delivered to Melbourne metropolitan addresses. Conditions apply — see checkout for eligibility.
International Shipping
We currently deliver within Australia only. For international enquiries, please contact us.
Damaged or Missing Goods
If your order arrives damaged or items are missing, contact us within 48 hours of delivery at [email protected] with your order number and photos. We will arrange a replacement or credit promptly.